Bilingual Call Center Agent (English & Spanish) – Full-time, Work From Home
Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers.
Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.
Duties and Responsibilities:
•\tProcess inbound and outbound call traffic to qualify leads and make live transfers
•\tQualify prospects
•\tResolve client queries
•\tPrepare customer spreadsheets and maintain online records
Requirements:
•\tLaptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).
•\tFiber optic internet connection
•\tAbility to work 8-hour shifts, 5 days a week in EST, 9 AM – 6 PM EST
•\tExcellent command of both English and Spanish
•\tAbility to handle objections and utilize persuasive skills; comfortable with small talk
•\tAbility to thrive in a fast-paced virtual environment
•\tStrong work ethics
•\tWillingness to learn and grow
Compensation
•\tCompensation: $2.84 per hour ($500 USD per month for 176 hours of work)
•\tIncentives: Up to $500 USD per month
•\tOvertime: Additional hours beyond 176 will be compensated separately