The Associate Researcher position involves engaging with healthcare professionals for data collection purposes.
Responsibilities include conducting and scheduling research calls. Candidates must be responsive, adaptable, and work well within a team to achieve objectives.
Responsibilities:
Call and email healthcare providers to invite them to participate in our research
Schedule research calls according to provider availability
Take research calls as needed to best serve the provider
Provide an excellent customer experience with all whom we communicate to
Follow all documentation and tracking procedures for outreach activities and research
Participate in Outreach and Research
Quality Assurance discussions with peers and leadership
Qualifications
Skills and qualifications - Hard and soft skills:
Proactive performance of assignments and accomplishment oriented
Excellent written & verbal communication
Strong interpersonal skills for external research calls
Strong prioritization and ownership for outreach processes Always looking for ways to create efficiencies and improve processes.
Organized and efficient conducting daily outreach
Possess a high user ability with MS Outlook and Excel
Experienced knowledge with Salesforce (preferred)
Knowledge with Calendly is a plus
Comfortable sharing and receiving candidates feedback
Experience Customer relations experience
Administrative skills