LOB: Nordstrom
Shift days: Monday Sunday 12PM 2AM PRIMER MES PRESENCIAL, LUEGO 3 DÍAS EN LA
CASA, 2 DÍAS EN LA OFICINA Y DOS DÍAS OFF, TENER PRESENTE QUE LOS DÍAS OFF
PUEDEN SER ROTATIVOS
Site: Talsa Itagui
Remuneration: COP 3.000.000 + Transportation Allowance COP
Experience: Min 6 months. English level B2+/C1
Job Description:
Driven by our Passion for People, our Customer Care Specialists
are keen on driving great customer experience. They provide client
support via PHONE/CHAT, assisting with client inquiries,
troubleshooting and general support. They respond to all client
communication via phone or chat and provide client support
regarding account inquiries, service, programs/promotions and
.com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients,
their customers, our colleagues, or our non-profit partnerswe
cant resist the fun of working with people. Each connection, each
relationship matters.
Responsibilities:
· Respond to client requests/inquiries via phone, including product
purchases, service & quality inquiries, order status, product
information, and general client support issues.
· Demonstrate high standards for quality service
· Keep up to date with product/procedural knowledge and
assessing industry trends
· Work in tandem with the quality and training team to self-manage
performance expectations
· Maintain an open communication line with Team Lead/Ǫuality
Advocate/ the Trainer and the manager for support and personal
development
· Maintain business acumen, courtesy, and professionalism when
dealing with all client contacts
· Maintains proprietary call center database (CSC) by entering
information accurately and fully documenting all client
interactions appropriately
· Be punctual to work and adhere to all schedules and deadlines
both scheduled and special project