Role: Customer Service Agent
LOBs: Voice, Chat, and Emails
English Level: C1
Training Schedule: 8 AM to 6 PM with a 1-hour lunch (Eastern)
Salary: 3M COP
Start Date: April 18th
Operations Schedules: Monday-Saturday Starting 8 AM-6 PM, Sunday always off + one day during the week.
Role for Each Agent: The Guest Services Coordinator is an exciting opportunity to act as the voice of the customer for the leading near-airport parking company in the United States. This person will be the primary contact with The Parking Spots guests, answering questions and addressing complaints, while synthesizing this guest feedback into recommendations for improvements throughout the company.
Responsabilities:
Understand The Parking Spots 38 properties and national programs. This includes rates, amenities, promotional offers, reservations program, and especially, the Spot Club loyalty program
Respond to customer inquiries, including: Email responses within 2 business days, Customer phone calls to corporate office with a helpful, can-do attitude
Since our 38 parking locations across the country are open 24/7/365, be available to assist with guest emails on weekdays, weekends and Holidays
Develop a strong rapport and communicate effectively with field and corporate personnel to coordinate customer service solutions
Make recommendations for improving our marketing programs and guest services at our facilities; interface with IT to make website recommendations/changes/updates/fixes
Skills and qualifications - Hard and soft skills:
6 months of customer service experience.
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Excellent organizational and written/verbal skills, with the ability to coordinate resolutions to inter-departmental issues
Willing and able to champion the airport parking consumers point of view to resolve issues
Patient and confident self-starter, able to work autonomously and be a team player