Location: Medellín
Training: Monday to Friday, 8:00 AM 5:00 PM (4 to 5 weeks)
Operations: Monday to Friday, availability between 7:00 AM and 8:00 PM
(It does not mean you will work from 7 to 8, it means that the schedule can be in that timeframe).
Weekends OFF
Job Description*
As a Customer Support Associate, you will be the first point of contact for business clients using isolveds software solutions. Youll provide support via phone, email, and chat, helping users troubleshoot issues and understand how to use the platform effectively. This is a B2B (business-to-business) support role, ideal for individuals with strong English skills and a passion for delivering excellent serviceeven if you have limited experience.
Responsibilities:*
Provide basic technical support and customer service for isolveds software
Respond to inquiries from business users via phone, email, and chat
Troubleshoot common issues or escalate when necessary
Accurately document all interactions and resolutions
Contribute to a positive and collaborative team environment
Requirements:*
English level: B2+
Excellent communication and interpersonal skills
Customer service mindset and problem-solving attitude
Ability to learn quickly and adapt to new technologies
Previous experience in customer service or tech support is a plus