Position: Customer Support Associate
Ops Schedule: M-F 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / WEEKENDS OFF
Location: ON SITE / 5 days per week [CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9]
Job description: Are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? Look no further! We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives.
Responsibilities:
Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.
Conduct research and resolve client inquiries, providing prompt and accurate solutions.
Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.
Requirements
Minimum 6 months of experience in customer service BPO
Advanced conversational English (B2+)
Excellent attitude
BE A SOULVER!